Refund policy

Refund & Exchange Policy

All sales are final. We do not offer refunds or exchanges unless the issue was caused by Dollface Jewelry.

If there is an issue with your order due to an error on our end, please contact us within 48 hours of delivery so we can review the issue and work toward a resolution.

Orders cannot be canceled once they have been placed.

Dollface Jewelry is not responsible for packages that are lost, delayed, damaged, or misdelivered by the shipping carrier, or for orders affected by an incorrect or incomplete shipping address provided at checkout.

By completing a purchase, you agree to this policy.